Privacy Policy

This privacy policy governs the manner in which Los Angeles Jewish Health collects, uses, maintains and discloses information collected from users (each, a "user") of the http://www.lajhealth.org website ("site").
 

Personal identification information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them.

Some of our advertising partners such as AdRoll may use cookies to help us deliver more relevant ads to you and recognize you across browsers and devices. This may include pseudonymous advertiser identifiers (meaning identifiers that help identify your browser or device, but do not directly identify you as a person) which some advertisers or other third-party advertising platforms choose to share with us. We may work with our advertisers and advertising partners to synchronize their unique, anonymous identifiers to our own to enable us to more accurately recognize a particular unique browser or device and the advertising interests associated with it.

• To opt out of Web browser cookies: User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.
• To opt out of targeted advertising: You can opt out of receiving personalized ads served by AdRoll or on their behalf by clicking on the blue icon that typically appears in the corner of the ads served and following the instructions provided or by clicking here. Please note that this “opt out” function is browser-specific and relies on an “opt out cookie”: thus, if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again.

How we use collected information

Los Angeles Jewish Health may collect and use users personal information for the following purposes:

• To run and operate our site: We may need your information display content on the site correctly.
• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
• To improve our site: We may use feedback you provide to improve our products and services.
• To run a promotion, contest, survey or other site feature: To send users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails: We may use the email address to send them information and updates pertaining to their order.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Sharing your personal information

We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our site.

Changes to this privacy policy

Los Angeles Jewish Health has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our site. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please contact us. You may contact us by telephone at 855.227.3745, via e-mail at [email protected], or by writing to us at

Los Angeles Jewish Health
7150 Tampa Ave.
Reseda, CA 91335

This document was last updated on June 5, 2018

CALIFORNIA PRIVACY NOTICE

Effective Date: January 1, 2020

This California Privacy Notice (“Notice”) applies to “Consumers” as defined by the California Consumer Privacy Act (“CCPA”) as a supplement to other privacy policies or notices issued by Los Angeles Jewish Health (“LAJH,” “us,” “we,” “our”). In the event of a conflict between any other Los Angeles Jewish Health policy, statement, or notice and this Notice, this Notice will prevail as to California Consumers and their rights under the CCPA.

In accordance with the CCPA’s requirements, this Notice describes our collection, use, disclosure, and “Sale” of California Consumers’ “Personal Information” or “PI” as defined by the CCPA, as well as the rights California Consumers have under the CCPA. Terms defined in the CCPA that are used in this Notice have the same meanings as in the CCPA.

Consistent with the CCPA, job applicants, current and former employees and contractors, and subjects of certain business-to-business communications acting solely in their capacity as representatives of another business, are not considered Consumers for purposes of this Notice or the rights described herein.

Collection and Use of Personal Information

We collect PI about California Consumers as described below.

Identifiers

This may include but is not limited to: a real name, alias, postal address, email address, online identifier or username, telephone number, social security number, driver’s license number, passport number, insurance policy number, or other similar identifiers.

Directly from Consumer and Service Providers (e.g. customer service providers), healthcare providers, referral agency(ies), Government Entities.

(1) Managing interactions and transactions;
(2) corporate research and development;
(3) performing services,
(4) processing interactions; and
(5) security Including without limitation:
Fulfilling Consumer requests, consumer safety, processing payments/financing, advertising and incentivizing purchases.

Service Providers (e.g., customer service agencies, marketing firms, data analytics firms, referral agency(ies)), healthcare providers, banking partners, External Auditors, Government Entities.

Customer / Individual Records

This may include but is not limited to: bank account number, debit card number, credit report information, health information, criminal record information, background check information.

Directly from Consumer and Service Providers (e.g., customer service providers), healthcare providers, referral agency(ies), and Government Entities.

(1) Managing interactions and transactions;
(2) corporate research and development;
(3) performing services;
(4) processing interactions; and
(5) security Including without limitation:
Fulfilling Consumer requests, consumer safety, processing payments/financing, advertising and incentivizing purchases.

Service Providers (e.g., customer service agencies, marketing firms, data analytics firms), healthcare providers, referral agency(ies), banking partners, External Auditors, Government Entities.

Protected Characteristics

This may include but is not limited to: sex, race, ethnicity, military/veteran status, marital status, sexual orientation, religion, and disability.

Directly from Consumer and/or referral agency(ies).

(1) Processing interactions and transactions, and personalizing services.

Including without limitation:
Processing payments/financing, personalizing services, processing medical and government paperwork.

Service Providers, External Auditors and Government Entities.

Commercial Information / Purchase Details

This may include but is not limited to: records of purchase history or purchase tendencies.

Directly from Consumer.

Fulfilling Consumer requests, consumer safety, processing payments/financing, advertising and incentivizing purchases.

Business Partners (e.g., banking partners offering financing), External Auditors and Government Entities.

Internet Usage Information

This may include but is not limited to: browsing history, search history, and information regarding Consumer’s interaction with an Internet Web site, application or advertisement.

Directly from Consumer, Service Providers (e.g. website provider, marketing firm), and Data Resellers.

(1) Managing interactions and transactions;
(2) corporate research and development;
(3) security; and
(4) debugging.

Service Providers (e.g., website hosts).

Geolocation Data

This may include but is not limited to: precise physical location, movements, or travel patterns.

Directly from Consumer and Data Resellers.

(1) Managing interactions and transactions;
(2) performing services;
(3) corporate research and development;
(4) personalizing services;
(5) safety and security;
(5) debugging Including without limitation:
Selling services, customer service, auditing anonymous users, detecting security incidents or abnormalities, internal research.

Service Providers (e.g., website hosts, marketing agencies).

Sensory Data

This may include but is not limited to: closed circuit TV, video recording in communications.

Directly from Consumer and Service Providers (e.g. video recording agencies).

(1) Corporate research and development;
(2) quality assurance; and (3) safety and security.

Service Providers (e.g., customer service / video or call recording agency).

Inferences from PI Collected

This may include but is not limited to: creating consumer profiles reflecting preferences and predispositions.

Directly from Consumer, Service Providers (e.g., marketing firm, referral agency(ies)), Data Resellers.

(1) Performing services; and
(2) corporate research and development Including without limitation:
Advertising and incentivizing purchases.

Service Providers (marketing firms, referral agency(ies)).

In addition, we may collect, use, and disclose your PI as required or permitted by applicable law. We do not treat “Deidentified” data or “Aggregate Consumer Information” as PI, and we reserve the right to convert, or permit others to convert, your PI into Deidentified data or Aggregate Consumer Information.

Subject to the CCPA’s restrictions and obligations, our affiliates, service providers, and vendors also may use your PI for some or all of the above-listed business purposes.

We may share your PI with certain business partners, service providers, vendors (including those that facilitate interest-based advertising and other advertising and marketing), and other parties as described in the table above.

Los Angeles Jewish Health has not “Sold” (as the term “Sell” is defined by the CCPA) Consumer PI in the past year.

California Privacy Rights

Under the CCPA, California Consumers have certain rights which they may exercise independently or through an authorized agent. CCPA rights requests are subject to an identification and verification process. We will not fulfill a CCPA request unless we have been provided sufficient information for us to reasonably verify the identity of the requestor and the validity of the request.

Some PI we maintain about Consumers (e.g., clickstream data) is not sufficiently associated with enough PI about the Consumer for us to be able to verify that it is a particular Consumer’s PI. Accordingly, we will not include such information in response to Consumer requests. If we cannot comply with a request, we will explain the reasons in our response. You are not required to create an account with us to make a verifiable request, but you may use your account to do so. We will use PI provided in your request to verify your identity or authority to make the request and to track and document request responses, unless you also provided the PI to us for another purpose.

Your California Consumer privacy rights are described below. To make a request, email us at [email protected] or call us at 855.227.3745. You may be required to provide certain PI to allow us to verify that you are the Consumer about whom the request is being made. If you request that we provide you with specific pieces of information about you, we will apply heightened verification standards. An authorized agent may submit a request on behalf of a Consumer if the Consumer has provided the authorized agent with power of attorney in accordance with California law; alternatively, the agent must (1) present verifiable written authorization from the Consumer that the agent has the Consumer’s permission to submit the request; and (2) independently verify the agent’s own identity with Los Angeles Jewish Health.

We may collect, use, and disclose your PI as required or permitted by applicable law. Please note we are not obligated to comply with Consumer requests to the extent that doing so would infringe on our, or any other person’s or party’s, rights, or conflict with applicable law.

Disclosure Rights

You have the right to request that we disclose the following information about your PI that we have collected and are maintaining for the 12-month period prior to your request date. Consumer requests of this nature may be made no more than two times in a 12-month period.

• The categories of PI we have collected about you.
• The categories of sources from which we collected your PI.
• The business or commercial purposes for collecting or Selling your PI.
• The categories of third parties to whom we have shared your PI.
• The specific pieces of PI we have collected about you.
• A list of the categories of PI disclosed for a business purpose in the prior 12 months, or that no disclosure occurred.
• A list of the categories of PI Sold about you in the prior 12 months, or that no Sale occurred.

You have the right to make or obtain a portable copy of your PI that we (1) collected in the 12 months prior to the request date, and (2) currently are maintaining. Please note that we retain PI for various time periods in accordance with applicable law and our internal recordkeeping policies and procedures.

“Do Not Sell” Rights

We do not Sell California Consumer PI as defined under the CCPA, and until such time as we change our practices by updating this Notice, will treat PI collected under this Notice as subject to a “do not sell” request.

Some browsers include features that may be characterized as “Do Not Track” signals. Like many online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. Further, we do not interpret “Do Not Track” signals to represent a “do not sell” request for CCPA purposes. We understand that various parties are developing “do not sell” signals and we may recognize certain such signals if we conclude such a program is appropriate. We do not interpret the use of third-party cookies as representing a sale of California Consumer PI.

Deletion Rights

Except to the extent we have a basis for retention under CCPA, you may request that we delete your PI that we collected directly from you and are maintaining. Our retention rights include, without limitation, to complete transactions and service you have requested or that are reasonably anticipated, for security purposes, for legitimate internal business purposes, including maintaining business records, to comply with applicable laws and regulations, to exercise or defend legal claims, and to cooperate with law enforcement.

Non-Discrimination Rights

We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights.

Other California Notices

California’s “Shine the Light” law permits California residents to request certain information regarding our disclosure of PI to third parties for their own direct marketing purposes.

We do not share personal information with third parties for their direct marketing purposes. If you are a California resident, you may request information about our compliance with the Shine the Light law by contacting us emailing us at [email protected] or by sending a letter to Los Angeles Jewish Health, 7150 Tampa Ave., Reseda, CA 91335 (Attention: Legal Counsel – Shine the Light). Any such request must include “California Privacy Rights Request – Shine the Light” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per Consumer each year, and we are not required to respond to requests made by means other than through this email address or mail address.

 

Contact Us

For more information regarding your California privacy rights, you may contact us at 8552273745 or email us at [email protected]. You may also write to us at: Los Angeles Jewish Health, 7150 Tampa Ave., Reseda, CA 91335

PRIVACY POLICY

We have designed this website to help current residents, prospective residents, and their families make decisions regarding options for senior living and senior care. Your trust is important to us, and we take online privacy seriously.

This Online Privacy Policy applies to information about you that Los Angeles Jewish Health. (“LAJH,” “we,” or “us”) may obtain when you visit LAJHealth.org (the “Site”). Below we describe how Los Angeles Jewish Health handles information obtained from visitors to the Site, including the types of information gathered and tracked, how such information may be used, and with whom the information may be shared. We also outline your choices regarding how your information may be used, how we safeguard the information we collect, and how you may contact us regarding our privacy practices.

The facility policy has further information regarding our duties to protect information, how your information may be used, and other important privacy rights and information

Information Collection

Information You Submit

We may obtain information that you provide directly to us through the Site, for example when you schedule a tour, apply for a job, or contact us using our online form. The information you submit may include personally identifiable information, which is information that could reasonably be used to identify you individually, such as your name, postal address, email address, or telephone number.

Information Obtained Using Automated Means

We also may collect information relating to your use of our Site through various technologies and automated data collection tools, such as cookies (described below). For example, when you visit our Site, we may log certain information that your browser sends us, such as your IP address, device identifier, browser characteristics, language preferences, access time, and referring website addresses. If you received or responded to our digital advertisements, we may use these technologies to determine whether you opened an email or clicked on a link contained in an email.

A “cookie” is a small data file stored by your web browser on your device that identifies your computer. Cookies may be used for a variety of purposes, including to measure website usage and effectiveness and to allow for ease of navigation or use. For example, cookies may be used to recognize a user’s device and associate it with profile information or user preferences or track the pages a user clicks on while visiting the website. Most web browsers accept cookies by default, but you may be able to adjust your browser settings to turn off cookies or to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. Please note that certain features of the Site may not be available if cookies are disabled, and disabling cookies may invalidate opt outs that use cookies to recognize devices that have opted out.

Information about your use of this Site and other websites may be collected across time, devices, and websites for various purposes, including to associate different devices you use and to deliver relevant and/or retargeted content.

Data Analytics

We also may use third-party web analytics services, such as Google Analytics. These service providers help us understand our audience and analyze how visitors use the Site.

To learn more about how Google may use information collected through the Site, click here. To learn more about opting out of data collection through Google Analytics, click here.

Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites and online services, this Site is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you may wish to visit All About DNT.

Information We Obtain From Other Sources

We also may obtain information about you from third parties, such as demographic or marketing firms, and combine it with information we collect about you through the Site. This combined information may be used to help us improve the accuracy and completeness of our records, and to help us better tailor our interactions with you.

Information Use

We may use the information we collect about you through this Site for various purposes, including to:

• Personalize and improve your online experience, such as by providing you with content that may interest you and making navigation on our Site easier;
• Respond to your emails or other requests, inquiries, comments, or questions (to respond effectively we may share information with others, for instance, a specific Los Angeles Jewish Health community or regional staff member who can best handle your request);
• Monitor and analyze trends, usage, and activities of visitors to, and users of, the Site;
• Improve the Site, our marketing, and products or services we may offer;
• Contact you regarding your use of the Site or, in our discretion, changes to our policies;
• Verify and/or authenticate a user’s identity;
• Provide users with information that we believe may be useful to them, such as information about products or services offered by us or by others;
• Prevent fraud or other misuse of the Site, including protecting our rights and the rights of affiliates or related third parties;
• Maintain records of our transactions and communications;
• Comply with applicable laws, regulations, or legal process as well as industry standards and our company policies;
• Prevent, investigate, identify, or take any other action with regard to any suspected or actual fraudulent or illegal activity or any activity that violates our policies; or
• For any other purpose, with your consent.

We also may use the information we obtain about you in other ways for which we provide notice at the time of collection.

In addition, as described above, we use cookies and other automated tools for purposes such as recognizing your device when you visit the Site, monitoring your activity as you navigate the Site, or analyzing your use of the Site. This information may be used to track your activity over time on various websites and services, as well as across different devices you may use to access the Internet and our Site.

Information Sharing

We may share your information (1) if we are required to do so by law or legal process (such as in response to a subpoena or court order or similar government or law enforcement request for information); (2) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, to protect property or safety, or in connection with the investigation of possible fraud or other illegal activity; or (3) as needed to enforce our policies.

Business Transfers

We reserve the right to transfer any information we obtain through the Site in the event of a joint venture, partnership, merger, or other collaboration with another organization, or in the event we sell or transfer all or a portion of our business or assets (e.g., further to a reorganization, liquidation, or any other business transaction, including negotiations of such transactions).

Online Advertising

Los Angeles Jewish Health does not deliver third-party online advertisements on our Site, but we may advertise our services on other websites that we do not control. Those third-party websites may have their own privacy policies that explain their practices relating to advertising, including what type of information they may collect about your Internet usage. Los Angeles Jewish Health does not provide information relating to your usage of this Site to website operators or network advertisers except as may be permitted pursuant to this Privacy Policy.

Links to Non-LAJH Websites

This Site may include links to non-LAJH websites for your convenience and information. These third-party websites may have their own privacy policies or notices, which we encourage our users to review. This Online Privacy Policy applies solely to information collected through this Site. Los Angeles Jewish Health is not responsible for the privacy practices or content of any linked websites that we do not control.

Information Security

Los Angeles Jewish Health implements appropriate physical, administrative, and technical safeguards to help us protect personally identifiable information collected through the Site. Although we use reasonable efforts to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through the Site.
 

Social Features

The Site may include features that are designed to permit interactions that you initiate between the Site and third-party websites or services, including third-party social networks (collectively, “Social Features”). For example, you may be able to “like” or “share” content from this Site on other websites or services.

If you use Social Features on the Site, both Los Angeles Jewish Health and the third-party services that operate those Social Features may have access to certain information about you and your use of both this Site and theirs. The information we collect in connection with your use of Social Features is subject to this Online Privacy Policy. The information collected and stored by the third parties remains subject to those third parties’ privacy policies, including whether they share information with us, the types of information shared, and your choices with regard to what is visible to others on their websites or services.

Children’s Privacy

The Site is not intended for children, nor is it targeted to children under the age of thirteen (13). We do not knowingly collect personal information from children under the age of 13 through the Site, and if we learn that we have received information from a visitor under the age of 13, we will delete such information in accordance with applicable law.

Your Choices

You may unsubscribe from receiving promotional emails from us by following the “unsubscribe” instructions provided in those email communications. Please note that even if you opt out of receiving promotional communications from us, we may continue to send you non-promotional emails, such as communications regarding our ongoing relationship with you.

Many web browsers provide options to allow you to stop accepting new cookies, or to disable existing cookies. Please be aware that if you disable cookies on your device, you may not be able to use certain features of the Site or other websites. In addition, disabling cookies may invalidate opt outs that use cookies to recognize devices that have opted out.

Changes to this Online Privacy Policy

Los Angeles Jewish Health reserves the right to change or restate this Online Privacy Policy, which may be amended from time to time. If we make changes, we will notify you by revising the date at the top of this page. We encourage you to review this Online Privacy Policy whenever you visit the Site to stay informed about our information practices. Use of this Site following such revisions constitutes your acceptance of the revised Privacy Policy then in effect.

California Privacy Rights

California law permits customers in California to request certain details about how their “personal information” (as defined by California Civil Code Section 1798.83) is shared with third parties for direct marketing purposes. We do not share personal information with third parties or affiliates for those third parties’ or affiliates’ own direct marketing purposes. California customers may request information about our compliance with this law by contacting us at [email protected] or by postal mail sent to:

Los Angeles Jewish Health
Attention: California Privacy Rights Request
7150 Tampa Ave.
Reseda, CA 91335

Your inquiry must specify “California Privacy Rights Request” in the subject line of the email or the first line of the letter, and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per consumer each year.

Information for Visitors Outside the United States

If you are visiting this Site from outside the United States, please be aware that information we collect through the Site may be transferred to and stored on our servers in the United States. By using the Site, you acknowledge and consent to your personally identifiable information being transferred to, and processed in, the United States as described in this Privacy Policy. Please be aware that the data protection laws and regulations applicable to your personally identifiable information transferred to the United States may be different from the laws in your country of residence.

Contact Us

If you have a question about this Privacy Policy or about Los Angeles Jewish Health’s information practices, you may email us at [email protected]. You also may contact us at:

Los Angeles Jewish Health
Attention: Privacy Inquiry
7150 Tampa Ave
Reseda, CA 91335

Depending on the nature of your inquiry, we may ask you for certain information to verify your identity or to provide other details to help us to respond to your request.